Care Assist: Medical Answering Service
Medical answering services & 24/7 messaging coverage for efficient call management.
Qualified, live operators meet state-of-the-art technology to administer the medical answering services your practice needs for the rapidly changing world
After Hours Answering
24/7 Virtual Office Answering
Message Management
CareXM Medical Answering Service will extend your care wherever you need it—when you need it
- Our professional live operators will represent your office
- Available to manage practice overflow, lunchtime breaks, critical staff meetings and after-hours
- Messages will be transcribed and directed to the appropriate staff member through the MyOffice web portal
- Our customizable systems are designed to alleviate your staff & prioritize callbacks
Daytime Physician Answering Service
CareXM offers HIPAA-compliant medical answering services for a variety of medical practices. Having an accurate daytime answering service is vital in today’s fast-paced medical world. Providing patients with a timely response to questions, scheduling appointments, and reducing the burden on staff members is critical. As one of the top telehealth companies, CareXM will create a customized solution based on your practice’s needs.
Our daytime medical answering service is designed to adapt to any medical practice needs. Here are just some of the benefits you can expect from CareXM:
- 24/7 Medical Answering Service: When doctors and nurses are treating patients in-office, they don’t have time to be interrupted by phone calls. We step in and field these phone calls 24/7 to ensure patients have their questions answered. Depending upon your practice needs, we can offer other services including, appointment scheduling, insurance needs, and referrals.
- Disaster Recovery Support: COVID-19 has forever changed the way medical practices operate. Our trained agents have helped thousands of medical providers continue providing quality care to their patients through mobile technology tools.
- UberNurse: App assistance for home health and hospice resources.
- Appointment Scheduling: We can work with your online software to establish effective patient scheduling protocols, including changes to existing appointments and confirmations. Staff members will have instant access to updated appointment information, ensuring patients are receiving the quality care they deserve.
Bring Patient Satisfaction to Your Practice
How long have you been on hold when trying to schedule an appointment with one of your care providers?
Have you ever been frustrated when your call is routed to multiple departments, or automated answering systems, only to have your call dropped?
We need a solution that can improve patient satisfaction. As we delve into the territories of top telehealth companies, focused on patient peace of mind, we need to place ourselves in the shoes of not only our patients, but our staff. Time no longer becomes a stop-gap with our daytime medical answering service. It targets opportunities within your practice by putting time back in your control.
Healthcare has shifted to a patient-centered approach as patients are demanding more access to providers to answer questions. Our tool will ensure that patient calls are answered, and they are connected to providers within seconds. If your staff is busy and unable to handle patient calls, we step in to make sure patients are given the necessary information and treated with the respect they deserve.
CareXM – Takes Your Practice to the Next Level!
With the right physician’s daytime answering service, CareXM will take your practice to a new level of healthcare excellence. Our experienced team of nurses focuses on making each phone call a positive experience for patients. We guarantee your practice will see the following benefits:
- Professional representation for each phone call.
- Positive patient interactions.
- No need for additional staffing.
- Reduced employee burnout.
- Decreased practice costs.
CareXM is committed to providing trustworthy, professional, and reliable service for medical practices. Find out how CareXM will elevate your practice by scheduling a consultation with our experts today.
