Call Analytics & Reporting Services
CareXM offers customized solutions to improve care, increase efficiency, reduce turnover, and optimize operations. Providing healthcare organizations with crucial information will enhance the quality of care, reduce staff burnout, reduce expenses, improve staff performance, and streamline processes.
When it comes to healthcare call analytics, CareXM proudly stands as one of the top telehealth companies. Keeping providers in the know about how their patients are being treated is vital to maintaining a quality practice. For it is for the sake of our patients that we have a reason to serve in the first place. That is why we’ve created a tool that not only reduces patient delay but eliminates nurse setbacks when it comes to working in real-time at your practice: the clinical triage support.
- Reduces nurse burnout and turnover
- Cuts cost by discounting the need for additional full-time staff
- Improves staff performance by employing call recordings and reporting that identify training opportunities
The Patient-Care Documentation Portal
When patients are forced to wait on a call queue for several minutes or are forced to be rerouted to multiple people, this can cause frustration on both ends, and you risk losing patients and drowning your staff. Practice members are already overwhelmed with the amount of work they undergo, and dealing with phone support is not always something they have time to manage. Utilizing our telephone triage tool allows your organization to provide care to patients within seconds of calling, alleviating any ounce of discontent and displeasure.
Our Patient-care Documentation Portal (PDP) is a distinguishing factor of our service. This is our innovative system, which promises to lower costs, improve outcomes, reduce burnout, and raise satisfaction. The Patient-care Documentation Portal was created to provide the best in detailed, comprehensive reporting for our clients. The centralized reporting provides transparency by discovering patterns in your organization, optimizes business practices by identifying oversight, and full staffing performances by accessing an easy review of all interactions with CareXM nurses. Now, in real-time you are able to easily identify places of improvement: Do you have stopgaps surrounding patient wait times? Do you see opportunities to bring relief to your staff, but aren’t sure how? Are your customers able to thrive financially, without worry? All of these questions can easily be answered with the mobilization of our Patient-care Documentation Portal.
What CareXM Accomplishes:
- Personalized reports that are easy to retrieve anytime
- Real-time documentation—often more thorough than clinical notes
- Digital recording of all calls that are easy to retrieve anytime
- Detailed client and patient modules