HIPAA Compliant Call Recording
CareXM provides a HIPAA-compliant way to record your calls safely. Call recording is beneficial as it helps healthcare providers maintain accurate records during patient interaction and assists in employee training. Healthcare providers can have access to recordings to ensure their employees are communicating correctly with patients. CareXM offers encrypted recordings, which can be used in the event of false claims.
The Health Insurance Portability and Accountability Act (HIPAA) is not a new practice. It is a law that has evolved over the last twenty years in order to safeguard patients, and every healthcare practice is subject to it. Protecting written data is obvious, but what about real-time conversations? Despite the category they fall under, all calls to healthcare organizations are directly accountable for following HIPAA compliance since practices share patient data over the phone. Any misstep with HIPAA regulations can be expensive, and in the worst possible scenario result in jail time.
- Does your medical practice/healthcare organization record calls?
- Are you at risk of tolerating a data breach due to staff ignorance when it comes to HIPAA standards and procedures?
- Could you handle all of the hazards that would potentially cost your practice company millions?
These are just a few questions to consider when to call recording and HIPAA, especially since the healthcare system handles more personal data than almost any other industry in the country. Two main components of compliance are encryption and overall policy enforcement. Account logs, medical files, transcripts, and phone conversations all add up within your data center. Each time it is accessed, the patient information is at risk. That’s why stored data must be densely encrypted so that all compliance regulations can be met. This also goes hand in hand with how policy enforcement can directly deal with human error. After you’ve encrypted and secured your storage, it is only a matter of time before someone in your staff becomes a security risk. A clearly defined compliance policy is effective against data theft and helps alleviate any stress that may come with a wide range of staff that handles highly classified information.
Healthcare organizations need to have secure, reliable methods for patient communication. CareXM understands the importance of strengthening patient relationships, which all begin with a phone call. As you listen to call recordings, it becomes clear to identify areas that need to be addressed and improved. Our encrypted recordings are HIPPA compliant and meet CMS standards.
CareXM Compliance
Our easy dashboard makes it simple for providers to see all customer interactions. Call recording files can be searched and retrieved quickly, making it simple to perform internal audits and ensure all business processes are compliant. Some of the benefits you can expect from CareXM recording include:
- Improved Patient Care
- Call recordings make it easy for providers to check on their internal and external processes, allowing proper action to be taken.
- Reduce Lawsuit Risk
- Keeping a library of call records reduces liability risk. If an investigation occurs, call logs can be pulled to listen to patient calls and possible disputes or problems with insurance agencies.
- Employee Training
- Employers are able to coach new hires and existing employees using real-life examples from call recordings. Obtaining immediate feedback helps employees to strengthen their skill sets in their respective roles.
- Remain Compliant
- Call records to help organizations meet regulatory requirements by encrypting calls pertaining to patient information.