CXM & CXM Mobile

When it comes to choosing a doctor, patients have a lot of options. Patient satisfaction greatly influences patient retention at any doctor or physician’s office. However, what happens when you have a handful of patients to see in a short time, and you don’t have staff members to spare to answer phone calls or schedule appointments? Failure to provide quick, reliable information oftentimes results in frustrated patients, which can cause poor online reviews, lead to loss of new patients, employee burnout and high turnover rates.

CareXM offers a HIPAA-compliant mobile customer experience management (CXM) tool designed to increase efficiency and provide fast, reliable care for patients. Our CXM mobile app connects patients and caregivers in a whole new way, making it easier for both parties to stay connected, while maintaining a thriving medical practice.

There are four features within the CXM platform that perform varying capabilities (outlined in the graph below), including access to mobile and desktop app, secure messaging, status management, masked outbound dialing, call routing and triage platform:

• CXM Essentials
• CXM Reach
• CXM Connect
• CXM Enterprise

The CXM Enterprise feature offers the most all-encompassing experience for home healthcare providers who want to use CareXM’s entire tech platform for their own triage facilities. With CXM Enterprise, you can:

• Connect patients to the right caregiver — fast.
• Collaborate in real time on patient care and communication.
• Access business intelligence with accurate data for actionable insights.
• Provide staffing tools that offer real, work-life balance for your nurses.

CareXM Evolution

Unlike other remote patient monitoring companies, CareXM is always evolving and updating our platform in order to provide the latest resources and information for our customers. From the beginning, our focus has always been on three primary benefits/needs:

1. Reduced staff burnout and turnover
2. Increased peace of mind
3. Improved efficiency and cost reduction

Patient needs do not always adhere to a 9 a.m. to 5 p.m. schedule, which often causes many practices to burnout employees by asking them to work long hours. Healthcare is a high-stress environment and industry, and it is important to provide staff members with the right tools to do their jobs effectively in order to reduce stress and burnout. Running from patient to patient, fielding phone calls and handling appointments all at once is overwhelming. The CXM: Care Coordination Platform can provide the crucial support your team needs and assist your practice by:

• Triaging caregiver requests, needs or inquiries over the phone.
• Alleviating demands for on-call nurses and improving work-life balance.
• Reducing home visit demands by resolving non-emergent calls without needing to contact on-call nursing staff.
• Support for high call volume, allowing staff to focus on other, more critical aspects of their job.
• Improving patient satisfaction with caring, competent phone support.
• Access to carefully screened registered nurses all adhering to our personal and professional standards.
• Affordable telephone triage without the need to hire full-time staff members.

Why CareXM?

The medical field has laws and requirements that are unique and different from any other. Therefore, the businesses that operate within this field must uphold an even higher standard in deciding who to trust. When it comes to finding a trustworthy medical answering service or medical communication company that can help you stay organized and current, CareXM is the easy choice.

The CXM tool and mobile app is designed to increase the accountability and reliability of your office. Patients will know that their physicians, nurses and medical professionals care about them as people and are committed to making them feel better. Sometimes this can be as simple as delivering prompt messages or answering the phone.

The immense benefits offered through the CXM: Care Coordination Platform not only improve customer experience, but also streamline the responsibilities of operations for staff members as well as business owners, making for a more enjoyable environment for all.