Patient Call Routing
Does your practice feel overwhelmed with the increasing demands of patients and modern telehealth services? Are you struggling to maintain positive patient experiences? Could your time be better utilized when trying to refer patients through various routes of healthcare coordination? From the beginning, CareXM focused on identifying key issues healthcare providers face and created a solution to help providers and patients connect in a modern way. By utilizing our patient call routing service, patients are connected with a member of your staff or a qualified registered nurse from CareXM.
Connecting Patients with the Care They Need
Our dynamic HIPAA Compliant patient call routine service allows patients to connect with the right healthcare professional to handle their issues, without worrying about patient medical information getting lost along the way. CareXM is a cutting-edge solution designed to improve patient and provider communication from appointment scheduling to answering patient-related healthcare questions.
Creating a better patient experience without additional responsibility for busy staff members is easy to do with CareXM’s patient call routing tool, especially in times of high demand for telehealth services. Each patient’s phone call is answered within seconds, and patients are connected with the appropriate person to answer their questions. This allows for every patient (existing and new) to feel as if their needs are getting met, despite the circumstances. New patient information will be accurately collected and initialized into your software system based on intake assessment requirements. This way, our patient routing system will allow you to avoid handling all patient calls as new patients or having patients provide their back history multiple times when talking with different staff.
24/7 Access to Quality Care
Unlike most telehealth companies, CareXM patient call routing allows 24/7 access to nurses. By allowing medical answering services to be available after-hours and on weekends, patient time can be respected, and so can the time of your practice. Healthcare needs don’t run on a 9-to-5 schedule, and neither do we. Our experts are ready to help patients and ensure they are given the respect and quality of care they deserve. For instance, if you have staff members available on different days of the week, these staff members use different telephones, so call routing can change every few days. At CareXM, our call routing makes it simple to change the answering rules that you have set up so your practice can stay agile and efficient!
Let CareXM Call
When demands are high, CareXM will focus on facilitating a better patient experience. That is why dynamic call routing is a cutting-edge feature of healthcare communication platforms. CareXM’s integrated healthcare communications platform offers this and many robust contact center features. Our tools are designed to help practices increase patient touch-points and support telehealth scheduling. The goal is that patients can connect with their providers on any device they want, anywhere they want, at any time they please. We pride ourselves by working and evolving with the modern patients of today. Most are on the go and do not always have time to drive into a facility to receive care. By utilizing CareXm call routing, we make sure all patients are connected to the right person to answer their questions without frustrating wait times and multiple call transfers. Schedule a consultation with CareXM to discuss how we can bring your medical practice into the future of healthcare!