Remote Telephony Service
CareXM provides an active remote telephony service tailor-made to meet your medical practice standards. When your office is overwhelmed and unable to field patient calls, our team of experts steps in to guarantee patient calls are answered and handled within seconds. Failure to meet patient needs, when they need assistance can hurt your practice’s reputation. CareXM makes it easier for practice managers to handle patient communication by ensuring our remote telephony service will personally handle patient calls 24/7.
What Does Healthcare Telephony Servicing Look Like?
In short, telephony within the healthcare field encompasses the construction and operation of telephonic systems by practiced physicians, hospitals, and most healthcare providers that handle patient information. Due to the delicate nature of patient data, telephony systems need to meet various regulatory requirements provided by the Health Insurance Portability and Accountability Act (HIPAA). This also extends to healthcare telephonic systems that share and communicate about Protected Health Information (PHI). In order to achieve HIPAA compliance while still providing telehealth services, companies must perform required policy and procedure improvements to documentation, employee training, round-the-clock monitoring, and tangible security audits. This means that strong authentication protocols will encrypt all patient data and practice communication. When partnering with a HIPAA-compliant entity, you can be sure that your service confidence will be protected with all healthcare codes intact.
So, why has healthcare telephony servicing become the preferred solution of communication?
- Remote Participation
- Implementation of the latest, modern telephony services allows and optimizes conferencing experiences with minimum interferences. Enhanced quality is essential for supportive collaboration. With a staff that works off-site, remote collaboration is key for coordinating care plans with other physicians across the country and getting back to patients with a solution. Eliminating transit creates a multitude of opportunities for your practice to function methodically and for your patients to thrive.
- Patient Correspondence
- With a telephony service, you are able to take on multiple calls at once, responding to them based on priority and urgency. Tracking call statuses also ensures that patient calls are answered immediately without stress. This feature allows you to maximize patient information recovery, reservation, and overall improvement of customer satisfaction.
- Automated Transfers
- Even if your office is closed for the day, telephonic systems can leverage automated transfers and scheduling in order to capture patients without any added overhead costs. The ease of modern-day technology ensures that new and old patients are able to interact with their healthcare provider whenever and wherever it is most convenient.
- Data Integration
- The capability to synchronize real-time data exchanges with multiple locations is essential. Experienced healthcare providers can easily help you integrate the telephony platform with other applications you already have set up, so patient data can easily be incorporated, minimizing errors and enhancing communications.
- Cost Reduction
- No more long-distance phone charges. The consolidation of everything to the internet arranges for voice, text, and video calls without added cost. Systematic changes will also alleviate extra staffing charges upfront.
Choose CareXm for Telephony Service
Utilizing our expert team, CareXM helps providers focus on other elements of running a successful practice, including direct patient care. Our medical answering service helps thousands of patients and providers daily. We conduct patient satisfaction surveys to help providers understand areas that need to be addressed within their practice. We want to help you focus on improving and strengthening your medical practice.
Medical providers can access reporting tools to see real-time data related to patient questions and answering, scheduling, and messaging. We virtually eliminate on-call errors thanks to a secure network environment and expert registered nurses who interact directly with patient questions and concerns. Providers also have access to our secure messaging service, allowing providers to contact patients using their mobile phones, but it is replaced with the office number.
Our well-trained professionals are available 24/7 to field phone calls, focus on direct patient communication, and keep medical practices running smoothly and efficiently. When a disaster strikes and your business model is forced to adjust, CareXM is here! Our remote telephony services can assist in keeping your medical practice open when disaster strikes. Schedule a consultation to learn more about our HIPAA-compliant remote telephony service.
