What is Secure Messaging?
One of the critical elements of running an active medical practice is patient engagement.
At CareXM, we refer to it as the lifeblood of our practice. Referrals and positive experiences make up the core of our care, especially as a top telehealth company. Secure messaging is just one of the ways we adapt and evolve with our customer’s and patient needs in such a contemporary society. While modern communication methods make it easier than ever for providers and patients to message one another, you have to ask yourself, is the tool your practice utilizes HIPAA compliant? The Health Insurance Portability and Accountability Act set the standard for sensitive data protection, and any company that deals with protected health information (PHI) must have physical, network, and process security measures in place. As a company that prides itself on patient peace of mind, HIPAA gives patients more control over their health information, by setting boundaries over an individual’s medical records. That is why it is essential to utilize a HIPAA-compliant secure messaging platform to give your patients the convenience of texting on the go, without the concern of patient privacy being violated. According to the Medical Group Management Association (MGMA), “Two-thirds of healthcare organizations use text messaging to communicate appointments and reminders to patients.”
The HIPAA regulations establish national standards for electronic healthcare by three key subsets:
- Privacy Rule: how personal health information (PHI) can be used and disclosed, who can access it, and how it should be protected.
- Security Rule: protects how electronic PHI is created, received, used, or maintained by companies bound by HIPPA regulations—requiring them to have physical and technical safeguards in order to secure health data.
- Breach Notification Rule: outlines the requirements healthcare organizations and covered companies must follow when notifying patients in case of a breach of their PHI.
Why Choose CareXM Secure Messaging?
At CareXM, we ensure that our secure messaging is aware of these rules so that any texting feature is HIPAA compliant. In accordance with the Department of Health & Human Services (HHS), we protect an individual’s past, present, or future health condition, the provision of healthcare to an individual, the payment for the provision of healthcare to an individual. The unique mobile platform allows for patients and providers to have a HIPAA-compliant messaging tool. We have found that integrating mobile messaging decreases patient no-shows and overall prevent problems with patients and providers missing one another via phone or video calls. Our service receives complete text messages from our answering service and can connect directly to your practice office. Providers can manage patient and office communication directly from their iPhone or Android devices.
Our app is a free HIPAA-compliant messaging service allowing providers the following options:
- Clean, easy-to-navigate layout
- Secure message management
- Active messages synced from device to office
- Call back messages through the app with the office number as your caller ID
- Ability to append any message
- Complete documentation of patient/provider communication
- Secure customer support, just a click or phone call away
Safeguard your Practice
Secure messaging is an ideal way to boost patient engagement and strengthen your practice. Satisfied customers find using secure messaging allows them to improve appointment attendance, reduced employee burnout, enhanced patient satisfaction, and streamlined patient communication. Having the right HIPAA-compliant messaging platform is essential in today’s medical industry. Schedule a consultation with CareXM to determine the best tool to enhance your practice today.