Medical Answering Services
We understand every medical clinic has unique challenges, limited resources, and overwhelmed staff. As the demand for improved patient care increases, medical clinics often struggle to offer the quality care they know their patients deserve. CareXM has created an affordable, quality solution for medical clinics, CXM Mobile. Our unique app will improve care, increase efficiency, reduce employee burnout and turnover, and optimize operations. Contact us for your medical answering services needs.
Improving Patient Care
If you are like most medical providers, you get into healthcare to provide quality medical care. When you have too many patients, not enough internal staff, and limited resources, you can find it challenging to deliver this promise. CareXM provides HIPAA compliant medical answering service to give patients the compassionate, quality care they deserve.
CareXM will allow providers to focus on their care instead of the busy administrative tasks that can take up too much time. By offering quality phone support, we will increase patient satisfaction. Patients no longer need to wait on the phone in long queues to obtain the information they need. We route the calls to your office first and answer the calls with our qualified nurses within seconds if your staff is unable to answer. We hand the day-to-day appointment scheduling and rescheduling, freeing up time for staff to handle other operational tasks with our medical answering services.
Secure Message Delivery
Providers often have a preference for the messages between staff and patients. CXM Mobile makes it easy for providers to maintain an eye on operations by accessing daily reports. We safeguard all patient and provider communication, reducing the risk of breaches. Nurses can respond to patient requests quickly, and providers can stay updated with patient requests through this secure messaging network. Also, providers can see employee and patient scheduling; guaranteeing patients are given the correct care. Messages can be delivered via phone, email, text messages, and through the web portal.
Quality Control
The calls are recorded, which aids in quality control checks and additional staff training. Listening to calls allows providers to see their patients are being treated with respect and offered accurate information. Our qualified nurses handle thousands of patients’ calls daily and adhere to each medical clinic’s unique protocols.
Physicians Answering Service
CareXM provides physicians answering service, offering 24/7 phone support for patient demands. Most doctors’ offices are open business hours, but what about patient needs after hours or on weekends? Front desk support can become overwhelmed with patient needs, causing employee burnout and high turnover rates. CareXM helps balance the workload, answer questions with quality HIPAA compliant support, and reduce frustration patients can experience waiting for the phone to be answered.
Reduce No Shows
Streamlining internal processes helps to keep the office running smoothly. CareXM uses CXM Mobile, our unique app designed to reduce no shows and enhance patient satisfaction. CXM Mobile makes it easy to refocus on your staff as you can see calendar scheduling, 24/7 patient appointment scheduling and requests, phone call metrics, and more.
When patients can have instant replies, they are less likely to become frustrated with physicians. Our tool allows providers the ability to reply quickly, which enhances the overall patient experience. Physicians are less likely to feel overwhelmed when they start browsing through the number of emails and patient questions they need to reply to daily. Let our experts handle this busy and challenging aspect of running a successful medical practice.
Physician Referral
In addition to patient support services, CareXM offers physician referral services. Our services are designed to help patients and providers connect with each other. Scheduling patients with the right provider ensures that patients are given the correct care for their unique healthcare needs.
We offer 24/7 phone support and can refer patients to other physicians you recommend based on their needs. For example, if a patient has recently undergone surgery and requires physical therapy services, we can refer them to a provider of your choice. Keeping patients satisfied with their existing health care provider helps to strengthen trust and the overall patient experience.
Custom Reporting
CareXM allows customers to receive custom reports, showing various data points. We work with you to identify areas that are concerning and create custom reports to show improvement of your health system. Contact CareXM to schedule a consultation and see how we can help your medical practice the patient experience.
Why Choose CareXM?
Our customized solutions are designed around each medical practice’s unique needs. Our goal is to enhance your business by reducing employee burnout and turnover, improving operations, and providing better care to patients. Our program includes:
- Custom program and implementation – We meet with your office to identify current challenges and implement a best suited strategy for your business needs.
- Staff support and training – We focus on managing your telephone triage system to ensure nursing staff has the information they need to provide quality care to patients. The entire staff can use the program, helping to increase response time and streamline internal processes.
- Risk management – Our consulting team will optimize risk management by providing solutions that comply with telehealth nursing standards and hospice best practices. We will identify areas that cause undue strain on your staff and create a solution to implement a new alternative process to improve operations.
A powerful addition to any organization, CareXM has a solution that works! Schedule a consultation with our experts to find out how you can offer better patient care, reduce employee turnover, improve efficiency, and gain the competitive advantage your medical practice needs!
