FAQS
Is it possible to change or cancel my order after I’ve placed it?
Any changes to mailing address or cancellations to orders must be placed within 24 hours after the order has been made.
Do you have a showroom where I can see the furniture in person?
Yes! Visit us at our store in Atlanta at 1400 Howell Mill Rd in West Midtown!
What is your policy on price adjustments?
We offer price matching on all items that are found at another online store, but will only be eligible if it upholds the terms and conditions found on our website.
How can I be notified about sales or new products?
Sign up for our mailing list on the contact us page! We will send a follow up email.
How can I track the status of my order?
Once you receive the order confirmation, we will send your tracking information to the billing email listed in your order. Feel free to contact our customer support team at (404) 355-1399
Do you deliver and ship internationally?
We currently only offer delivery and shipping within the continental U.S. (excluding Alaska and Hawaii).
What should I do if the item I want is out of stock?
We will notify you if an item is back-ordered past 4 weeks. Please contact our customer support team for order changes or cancellation.
What types of payment methods do you accept?
We accept various payment methods, including credit and debit cards (Visa, MasterCard, American Express).
What is your return policy?
Refund or return requests must be made within 48 hours of delivery. A 25% restocking fee will be subtracted from the refund and the customer is obligated to cover the cost of returning the items to Merge Home. Upon return, items will undergo an inspection, and refunds will be directed to the original method of payment.
Do you offer assembly services?
Yes! If you would like your pieces to be assembled, use the White Glove delivery service.