When it comes to choosing healthcare services, patients really have a lot of options. Patient satisfaction is the number one factor when it comes to patient retention at any doctor or physicians’ office. That’s why it’s always best to have a streamlined communication base with your patients. At Telemed, we have an excellent HIPAA compliant patient portal that does just that. We ensure your patients’ information is safe, and your answering service is Compliant with all health codes. TeleMed’s HIPAA compliant patient portal has many features. So let’s go through everything you need to know!
What is Our HIPAA Compliant Patient Portal?
PatientPortal provides doctors and medical staff with the means of increasing direct connectivity with patients. But, what does that mean? Well, sometimes if a physician is not directly in front of a patient even a simple medical task can be difficult to achieve. The patient portal allows the doctor to receive messages directly regarding appointment settings, medication tracking, medication refills, and feedback on the care they received through TeleMed’s secure HIPAA compliant patient portal database.
It also directly send messages back. Then, it registers your choice and confirms with the healthcare office. Clinical needs send in real time. They track appointments, medication refills, current medication orders, necessary paperwork, and alerts. TeleMed’s IT staff will simply embed the product into your current website or assist you in creating a web page that features the Patient Portal. This way, neither you nor your patients need to worry about exhausting communication methods again.
How will Patient Portal integrate with my current information management systems?
Our Patient Portal embeds seamlessly into your website without changing the overall design and feel of the page. However, if you don’t have a webpage, TeleMed will assist you in setting one up. We work with you to create a website that represents your practice fully. Moreover, if you already have a system for electronically managing your practice messages, you won’t have to change the way you manage information! We know that every practice has a unique way of handling its office messages electronically. Besides, we service over 9,000 different groups across the country, and our IT staff is accustomed to a large variety of Electronic Medical Records (EMR) systems and web-based data management systems.
What Does It Mean To Be A HIPAA Compliant Patient Portal?
All healthcare providers are expected to be HIPAA compliant. But, what does that mean? The Health Insurance Portability and Accountability Act is a set of required regulations that manage the secure handling of protected health information (PHI). HIPAA also has three essential parts to know about privacy, security, and breach notification.
- Privacy Rule: establishes national standards that protect patients’ medical records by setting certain conditions on the use and disclosure of information with patient authorization.
- Security Rule: sets minimum security standards in order to safeguard electric personal health information throughout administration, physical, and technical domains.
- Breach Notification Rule: requires covered entities and business associates to provide notification following a violation of unsecured information.
In-House Development
The Patient Portal is not part of a larger EMR system. It can be integrated into your pre-existing website, patient portal, and EMR system. Also, if you do not already have a webpage, patient portal, or EMR system–our Patient Portal, will provide you with a HIPAA compliant electronic solution! It drives your practice’s method of medical message management into the necessary field of rapid electronic communications. This is usually required for individuals working in the health care industry today.
MyTeleMed comes complimentary with the use of any of our other products. It integrates all of your medical answering service information into one easy navigable homepage. You can manage messages, on-call schedules and more. With MyTeleMed you have access to your own personal medical answering service messages. Also, the messages of the practice as a whole, your on-call schedule(s), your staff information, and your personal preferences for how you want to be contacted at all times.
Message Reporting
Message reporting reorganizes each message your practice receives in one location. What’s more, messages display in real-time! A sorting query allows you to filter messages based upon date and time received, caller’s name, patient’s name, caller’s phone number, or priority of the message (normal, priority, stat).
On-Call Scheduling
Your practice’s entire on-call calendar will be available for you to view or edit 24/7. No matter how complicated the details of your on-call schedule may be, we will be able to meet every required specification and create an electronic calendar that lets you know exactly who is covering at all times. Also, if you want a hard copy of the calendar there are options to print in both PDF and standard calendar formats.
Direct Text Messaging
The MyTeleMed practice web portal allows anyone with secure access to send text HIPAA compliant encrypted text messages directly to providers in your account. Furthermore, all messages are available for view in the Message Report section.
Management Features
You can now edit your on-call schedule, staff members, personal contact devices and plans, office hours, and coverage and backup plans, add temporary employees and permissions for your existing staff, and most importantly, view your personal messages and the messages of your entire practice no matter where you may be the moment they are taken by TeleMed’s operators. In addition, all information is recorded and stored in our database for a period of up to 7 years.
Benefits of our HIPAA Compliant Patient Portal
- Consolidate your information management systems.
- Remove room for human error in message management.
- Comes complimentary with the use of any of TeleMed’s other products.
- Integrates with the MyTeleMed protected mobile application for smartphones.
Need a HIPAA Compliant Patient Portal? Choose TeleMed Today!
A HIPPA answering service will ensure that your business has the first line of defense against violations. Furthermore, if you’ve taken the time to develop trust with your patients, their support when you face a breach is of utmost importance. If you’re concerned about what steps to take, consider hiring a HIPPA answering service to protect your practice from tarnished reputation and financial obstacles.
Also, if you’re a general practitioner or a specialist, or if you have an urgent care center or an outpatient facility, then chances are you have some sort of confidential information stored on file at your office. Besides, protecting this data from breaches should be a top priority for every medical professional. It’s one of the few things that almost every state legislature agrees on regarding the healthcare industry.
TeleMed is here to help. We are a company that holds a significant track record for success in the triage world! Finally, we handle all your customer calls, messages, inquiries, and new patient requests. Our team aims to uphold professionalism and empathy with each interaction.
