The benefits of having a medical answering service can be numerous and can help resolve issues you may have with your current answering service. Utilizing live operators to take incoming calls from patients will significantly improve patient communication. As well as create appointments at any time of day or night, deliver excellent customer service and reduce missed phone calls. Here, TeleMed discusses the benefits of a medical answering service for doctors in 2022.
24/7 Live Answering Services
Medical practices often see patients during non-business hours, such as evenings and weekends. An answering service provides 24/7 live answering services, so a live person answers that patient’s calls at all times.
You do not have to hire someone to handle your phones 24 hours a day. Answering services provide live operators who will answer your calls and take messages. This allows you to be available whenever your patients need you without worrying about hiring someone or training them.
Many medical practices have set up their own in-house answering services, but it can be time-consuming to set up and maintain. With an outside answering service for doctors, you have to provide the number and ensure it’s forwarded to the answering service. You don’t need additional staff or equipment and won’t have to worry about software updates or other technical issues.
Improved Patient Communication
Like many other busy professionals, doctors have a lot on their plate. In addition to seeing patients and dealing with any emergencies that may come up throughout the day, doctors are also responsible for managing appointments, keeping records, and billing. This can leave them feeling overwhelmed—especially when they’re constantly interrupted by phone calls from patients who need to schedule an appointment or ask about their health.
Doctors’ medical answering services can help ease this burden by providing courteous and professional communication tailored to doctors’ needs. Along with offering around-the-clock support, answering services enable doctors to communicate better with their patients without taking time away from their other daily duties. An answering service can also ease some of the stress of running your practice by helping you maintain your reputation as a caring and effective physician.
When you entrust your callers to a medical answering service, you’ll be assured that each person who calls your practice will speak with a friendly, courteous, and well-trained operator who will answer most questions and concerns right away. You’ll be provided with detailed messages so you can get back to people as quickly as possible if they need
Create Appointments at Any Time
Have you ever been put on hold while calling a doctor’s office? You’re already sick or concerned about an injury, and now you have to wait for an answer. Appointments are set and missed because patients can’t reach the doctors during the hours they need to be seen. An answering service for doctors eliminates the need for a patient to be placed on hold. It also allows appointments to be set, not just when the office is open.
Answering services provide a professional image for the practice. Patients want to know that they will be treated with respect and receive good service from their doctor’s office. Scattered messages and poor communication are signs that this may not be happening as it should, which can lead to customer dissatisfaction or, worse, lost patients altogether! A professional answering service provides consistency in customer service delivery across all channels (phone, website, and social media). You can focus on what matters most – treating your patients!
Deliver Great Service
A professional answering service answers your phones 24/7, so no matter what time a patient calls, they’ll always be greeted with a friendly voice. In addition to answering the phone, our operators can also take messages and schedule appointments.
As a doctor, you’re often in the middle of a necessary procedure when someone calls — or worse yet, they call while driving from one appointment to another! Answering services eliminate this problem by taking care of all incoming calls so that your patients can speak directly with a live operator who can address their concerns immediately. In addition, our operators are trained to handle any request — whether it’s scheduling an appointment or confirming insurance coverage — so that patients aren’t put on hold or transferred multiple times during their call.
No More Missed Phone Calls
A good medical answering service will provide better customer service than your staff alone can provide because they’ll be able to answer questions and resolve issues quickly without waiting for someone in your office who might not even be around at the time of day when a question needs addressing.
Make The Switch Now
A High-quality and professional answering service will benefit you in the long run. It is more important than ever to get back to patients as quickly as possible as a physician, and you need an answering service that can manage your calls and sort them by priority. That way, you can focus on taking care of patients contacting you about emergencies or other urgent matters.
Telemed Inc can help you with all your medical answering service needs. Contact us today to learn more.
