When it comes to an answering service, the majority of the time they will take on any business that needs after-hours receptionists. These services are known as general-purpose answering services. The problem with these answer services is that they have a bunch of employees with minor knowledge in the medical field. This reflects back on your business so having a reliable and experienced answering service is crucial. Select a specialized medical answering service like TeleMed that handles only medical-related calls and has experience with healthcare. This is the only way to experience the quality that you expect and the response that your patients deserve. Here are the key problems of going with the answering service with minimal medical experience.
Knowledge On Healthcare
The problem with an inexperienced answering service is that they might not have the skills or knowledge needed for the job. When an answering service takes calls from any industry, they have a bunch of employees with minor knowledge of an endless list of businesses. TeleMed makes sure this isn’t the case. We train all of our employees to be up to date on HIPAA and all updated medical terminology and information.
Experience with Medical Calls
Adding to the knowledge on healthcare, general-purpose answering services don’t have the capacity to become experts in the medical field. It can be hard for their general services to train and teach every employee the rules and regulations of every business they work with. If the client only needs an answering service to take basic information, then a general service may work fine. But for most medical practitioners, this generic and general approach falls short of expectations.
Current Healthcare Practices
A general answering service may have some medical businesses, but the majority will be businesses from other industries. Whatever industry makes up most of its clients, it will receive most of its efforts. The healthcare industry is being hit really hard right now due to the COVID pandemic so having an answering service that is up to date on current healthcare practices is essential. This is why TeleMed’s answering service is the company for you.
Medical Answering Services
When it comes to a reliable and knowledgeable medical answering service, TeleMed is the right choice. 24/7 medical answering service coverage including After Hours, Business Day, Live Operator, Web Services, and Mobile Apps. Only TeleMed does it all.
