Who’s representing your company after hours? Do you have any idea who is answering your phones? The truth may surprise you. With many answering services, you can get all kinds of people taking your incoming calls that might not be up to your company’s standards. When it comes to customer service and professionalism, you always want the most professional depiction of your company. TeleMed strives to provide companies with top-notch individuals that can represent their company after hours. Below are a few things to look for when hiring a medical answering service.
Appearance Correlates With Professionalism
Its been proven that people who dress for success, tend to behave more professionally. On the other side, those individuals who don’t look after themselves or their appearance, tend to be not as reliable when it comes to work. With this being said, healthcare has no room for unprofessionalism, including your telephone answering service. This is the reason why TeleMed places lofty expectations on the appearance of its staff. Even though these people rarely meet their healthcare clients in person or do video calls, keeping up with their appearance carries into their work and helps them do their best. Because of this your healthcare business benefits as a result.
Positive Attitude
People who have a positive attitude while talking on the phone come across as more engaging. They’re easier to talk to. Businesses realize that their callers can hear the difference, and this helps produce positive interactions and outcomes. Positivity drives better business so TeleMed strives to provide individuals that work to set a higher standard of positivity within your company. Late hours can be tiresome and stressful but keeping a positive attitude keeps everyone happier.
Multilingualism & Professionalism
To meet demand, many answering services like TeleMed provide employees fluent in multiple languages. Ensuring that the representatives answering the phone are fluent and understandable is essential. This is especially important for elderly patients and those with hearing loss. Beyond being fluent in English, medical offices should also consider their non-English speaking patients when hiring a medical answering service. For those with a large Spanish-speaking patient population, catering to those patients is essential. Contracting the services of an answering service that employs bilingual employees is a must.
The Perfect Answering Service For You
TeleMed carefully screens, hires, and trains our employees to provide businesses with the best possible service. This means that they look and act professionally, have a positive attitude, and are ready to give each of your callers one hundred percent of their focus. Today, TeleMed provides nationwide service to medical practices, clinics, hospitals, dental practices, and other exclusively medical services. Call us today for more information on service.
