One main way to strengthen your practice’s relationship with patients is to have good communication habits. If your staff constantly finds themselves swamped all day with greeting patients, check-in/out transactions, and other administrative tasks, you might be wondering when this cycle would end. The constant feeling of being “too busy” for your staff might lead to inefficiency. Especially for patients who have urgent needs, the ability to utilize something as convenient as a dental answering service would be ideal. TeleMed offers various medical answering services to fit your patient’s and staff’s needs!
There are many benefits to getting a medical answering service, and today TeleMed will list a few with you. You may not even know all of the possible benefits that could come to your dental practice from implementing an answering service like TeleMed until you fully invest. Let’s start with one of the most important benefits, which is your response to the sense of urgency from patients.
Our dental answering service will take urgent calls and directly transfer them to you or a specified contact. Since we operate 24 hours every single day of the week, you can have peace of mind in your office that urgent calls are being taken care of properly. In the case of having a busy day-to-day schedule, this helps prevent any medical problem a patient may be experiencing from suffering through it for longer if they can’t get in touch with your staff.
We will handle the initial conversation and schedule for the patient, as well as discuss options if the call occurs during after-hours of your practice. The reason we are able to achieve this with success is because of the protocol that you provide! By providing a specific point of contact and protocol to decipher how urgent a patient’s complaint is, we are able to accurately transfer the patient when needed.
Doctors answering services act as secondary receptionists, even during regular office hours in some cases. In times of high demand, the regular office receptionist or other members of your staff might not be able to keep up with the high and consistent amount of calls. Our medical answering service can take messages, schedule, modify, or even cancel appointments, and ensure that patient calls are promptly addressed at any hour of any day. Our dental answering service quickly finds out any information you need through a series of questions. These questions are predetermined by you and ensure that the message is directed to you – at whatever time and in whatever way you choose.
Our experience is what sets us apart from others in order to help you maximize efficiency. We proudly provide our medical answering service to 45,000 healthcare providers nationwide. We have skilled operators that are experts in medical terminology and are trained to react with speed and precision. TeleMed also provides bilingual services so we are dedicated to answering any English or Spanish-speaking patient! We dispatch urgent messages quickly and accurately while maintaining high-quality patient care.
You won’t have to worry about missing key pieces of information like the patient’s date of birth or callback number because we include all necessary information in our relayed messages. You also won’t have to worry about violating any HIPAA laws with our dental answering service for your practice. We handle the needs of thousands of patients and medical practices on a daily basis, and still remain a leader in the medical answering service. You can fully trust our trained experts to handle confidential patient information.
Since we have three southeastern national call centers, we are able to answer on the first ring almost every time. We are able to help you, and now you are given more time to help your business! Running a practice isn’t easy work, and it can get stressful quickly. Make sure you are always positively growing your business and focusing on your staff and patient’s well-being. If your staff and patients are not pleased with the efficiency and work environment, it will be difficult for them to stay motivated.
However, with our dental answering service, you can take a ton of weight off of their shoulders. This is what keeps patients satisfied and coming back. Having a medical answering service will cut down greatly on common issues like the game of phone tag, long hold times, and miscommunication issues. Taking weight off of your staff will allow them to give more attention to in-person patients. Dental answering service is a change your practice should invest in. With the great improvements in technology even in the past five years, one day every practice will be utilizing a medical answering service. Make the change today!
We encourage you to contact TeleMed today for additional information including pricing, a proposal, and a live demonstration. Whether you are looking for a dental answering service or a medical answering service in general, we would love for you to join other big names we serve in healthcare. Tell us how we can begin serving you and your patients today!
CALL US TODAY! 1-800-420-4695
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