When it comes to an answering service, the majority of the time they will take on any business that needs after-hours receptionists. These services are known as general-purpose answering services. The problem with these answer services is that they have a bunch of employees with minor knowledge in the medical field. This reflects back on your […]
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Who’s representing your company after hours? Do you have any idea who is answering your phones? The truth may surprise you. With many answering services, you can get all kinds of people taking your incoming calls that might not be up to your company’s standards. When it comes to customer service and professionalism, you always
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Although the world is starting to return to normal in some ways post-COVID, in other ways the effects are still being felt, especially within the healthcare industry. Now more than ever, it’s important for medical practices to work together and communicate as efficiently as possible in order to prevent offices from ever being overwhelmed with
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For hospitals and doctor’s offices, healthcare answering services are essential. These services are very important for many different types of businesses because they can answer calls during off-hours. They can also assist during normal business hours with busy patient check-in/check-out times when other patients are calling to make appointments and ask questions. If you are
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With continuous advances in the medical industry, healthcare has significantly changed in only a decade. And today, a physician medical answering service for your healthcare practice is no longer a commodity; it’s a necessity. At your medical office, your phone line is the face and voice of your practice. As the first point of contact,
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Recently the Department of Health and Human Services’ Office for Civil Rights (OCR) has fined a Mental Health service facility in Alaska $150K for failure to apply software patches. This incident contributed to a large malware-related breach in 2012, impacting more than 2,700 patients. This HIPAA settlement marks the first time the OCR has issued
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Benefits of a Secure Medical Answering Service During the Holidays As the holiday season approaches, it is important to consider the benefits of a medical answering service. The end of the year can be a chaotic and difficult time for many reasons. Numerous doctors, nurses, and other staff members need to take time off of
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When it comes to choosing a doctor, patients really have a lot of options. Patient satisfaction is the number one factor when it comes to patient retention at any doctor or physicians’ office. A Medical Answering Service will aid in keeping patients happy, by providing a personal touch to your office. A trained professional will
Answering services are popular for all sorts of businesses because they take calls during off hours, as well as during your work hours, to free up the time of receptionists. However, for hospitals or doctor’s offices, a medical answering service is essential. Be sure to do your research before hiring a medical answering service as
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Medical answering services have the ability to improve the overall experience for your patients. They also allow the healthcare staff to focus more on treatment and less on administrative issues, which will lead to improved healthcare overall. More importantly, though, your patients will appreciate the positive customer service aspect that comes with having a medical
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