Your patients’ needs are varied. You need an experienced dental answering service to handle all your calls, help with appointment booking, and fill in your gaps. You want a team who knows your business to deal with the delicate details of scheduling, payments, and insurance. Your board members are now able to capitalize on new business opportunities while at the same time improving patient retention rates, reducing no-shows and cancellations, and boosting staff productivity. You can rely on this 24/7 answering service during holidays and weekends to fill in for you.
Improved Patient Retention
Answering services can significantly improve patient retention by creating a more convenient and efficient experience for your patients and improving their impression of your practice. Patients are much happier when they can quickly and easily book the appointment they need, rather than being stuck in limbo on a waiting list.
Your office can also better cater to patients with non-traditional schedules and time constraints, making them much more likely to return. Additionally, being available outside of regular business hours may allow you to accept emergency appointments that you would have had to turn away in the past.
When patients do not receive an immediate response from your office, they may feel that the staff does not care about them or their needs. However, when they are greeted by a live person who is focused on answering their questions and helping them schedule an appointment, they will feel cared for and important.
In addition to improved patient retention, your dental or medical answering service will also help grow your practice by generating new business. When calls are responded to outside of office hours or during lunch breaks, or other times when no one is available in-office, you will be able to take advantage of these opportunities to bring in new clients.
Save Your Staff From Working Long Hours
The days of on-call staff are over. No longer are your employees expected to work long hours and answer after-hours calls from patients. They have lives outside of the office, and you want them to be as happy as possible and feel comfortable leaving the office at the end of the day. By working with a dental answering service, you can help save your team from burning out by allowing them to take real-time off to enjoy their family and friends.
Answering services will also help you reduce employee turnover rates by making everyone happier with their work environment. Instead of taking unwanted or unnecessary stress home, they’ll be able to leave everything at work when they go home for the day. You’ll find your team more productive during business hours when they don’t have any concerns about lingering on the job after hours.
24/7 Answering – No Missed Calls
There is nothing worse for a patient than trying to call their dentist and not being able to speak with a live person. The result is often that the patient will choose another dentist that they can contact. That’s not good for your business, so don’t let it happen. Many dentists try to save money by having an answering machine, but that’s not enough.
You need a real person to answer those after-hours calls, and you need that person to be trained in customer service. If you use a dental answering service, you’ll be able to ensure that your patients reach an actual human being when they call your office.
A 24/7 answering service will help you keep your clients happy and ensure that no one slips through the cracks. Plus, you won’t have to worry about missing any calls because every call gets answered by a real person who knows how to help your patients feel cared for, even when unavailable.
Reduction Of No-Shows And Cancellations
If you’re a dentist with a busy practice, you’re under enough pressure already. You don’t need to add extra stress by dealing with receptionists who cannot keep up, which can lead to even more problems in the scheduling of appointments.
You need a dental answering service that will take all of your incoming calls and ensure that each one is handled correctly and efficiently using the latest technologies available.
A receptionist who is rushed and harried won’t give callers the attention they deserve. This can lead to missed appointments or, worse, cancellations. These are lost revenue opportunities for your practice and cause unnecessary inconvenience for patients.
An experienced dental answering service can help you reduce no-shows and cancellations because they will take the time to speak with every caller. They’ll be able to book new appointments, confirm existing ones and answer any inquiries about your office hours or services offered.
Cost-Effective
A dental answering service is affordable to ensure that your patients can easily reach their dentist’s office. You can save money by outsourcing this task by hiring a third party to appropriately answer the phone and direct calls. This means that your staff members are freed up to focus on more critical tasks than taking messages or scheduling appointments.
Answering services do not need to take a significant amount of time out of your day to get the job done right. Your busy schedule can be difficult enough without worrying about managing an answering service. Using a third party is an effective way to save time to serve your patients’ needs better.
Managing multiple schedules can be tricky when working with multiple clients at once. Answering services make it easy for professionals to handle various schedules efficiently by allowing them access to real-time information about incoming calls and messages as they happen, saving valuable time in the process!
Improved Staff Productivity
A professional dental answering service will help you save money in more ways than one. They can take over the mundane tasks of running a practice, such as greeting callers and making appointments. The time spent on these tasks would otherwise be spent seeing patients or completing other tasks related to running the office.
If you’re looking to improve your practice, consider using a dental answering service like TeleMed. Licensed to handle your confidential calls and messages, our services will make you more efficient, reduce cancellations and no-shows, help you save on staff salaries, and free up your time for more meaningful tasks.
Contact us to learn more about how we can help your business succeed.
