Home health and other providers have grappled with patient engagement challenges like compliance with treatment plans, consistent, secure communication between patients and providers, accessing patient vitals and health data, and ensuring timely interventions.
However, remote patient monitoring (RPM) with advanced patient technology has developed as a transformative tools to overcome these hurdles. RPM technology enables continuous monitoring of patient health metrics from the comfort of patients’ homes, reducing hospital readmissions. This technology bridges the gap between patient and provider, enhancing their access to care and leading to improved health outcomes and cost-effectiveness in home health care(NLM).
By addressing three critical areas—communication barriers, lack of vital data, and limited access to care—providers can significantly improve patient engagement, health outcomes, and business cost-effectiveness.
RPM & Patient Engagement
Patient engagement is increasingly dependent on technology, and with the right technology, providers can promote patient engagement by giving patients access to critical health information. One of the key principles of RPM is its ability to increase patient engagement by providing individuals with both the means and the motivation to take control of their health. RPM improves patient engagement by reducing access obstacles, creating better accessibility for remote patients through real-time data collection, and encouraging patients to participate actively with their care team (UTM).
1. Meeting Patients Where They Are
RPM has revolutionized healthcare by meeting patients where they are. Recognizing the importance of comfort and ease, RPM utilizes familiar and easy-to-access communication channels such as phone calls, email, text messages, and video calls to connect with clinicians. Pair this with the use of inclusive connectivity methods like WiFi, cellular networks, and traditional telephone lines, and providers can guarantee patients a deeper engagement. Regardless of a patient’s location, demographic, or health literacy, RPM helps patients engage seamlessly, no matter their internet connection or device availability–breaking down barriers to healthcare access.
CareXM’s cutting-edge technology uses this patient-centric approach, empowering individuals to communicate through their preferred methods and devices. Whether it’s a simple phone call or a video consultation, CareXM’s CXM Engage platform accommodates diverse preferences. CareXM provides better patient outcomes through efficient data collection, educating patients on their condition, and engaging them through self-directed care for long-term behavior change. The result is higher revenue generation and, most importantly–an enhanced patient and caregiver experience.
2. Providing Meaningful Interactions
Providing meaningful interactions to patients is crucial for success throughout their healthcare journey. RPM acts as an easy educational resource that keeps patients accountable. Plus, it encourages providers to create meaningful interactions as they continue to serve in home health and hospice. Delivering these resources in easy-to-digest formats, like videos or virtual documents, helps patients better understand their conditions and treatment plans, leading to improved adherence.
RPM also enables providers to use proactive communication methods. Through features like symptom tracking and medication management, providers are able to intervene quickly in case of any concerns, preventing unnecessary ER visits and promoting better health management. This technology not only increases satisfaction overall but also instills confidence in the care being received.
CareXM’s strategies for clinician and patient engagement aim to foster meaningful interactions between patient and provider. By harnessing patient analytics, CareXM tailors interactions to suit individual needs, ensuring personalized engagement strategies and care delivery. Clinicians engage with patients through their preferred communication method, promoting a sense of partnership and accountability while managing their health. CareXM’s Care Coordination Platform ensures that each interaction is tailored to meet the unique needs of every patient and clinician.
3. Easy Accountability with Device-Agnostic RPM Systems
Device-agnostic RPM systems easily connect to a wide variety of monitoring devices and connectivity technologies, creating increased patient adherence and lower costs. Diverse patient populations can interact more easily with providers without the hassle of using whichever limited selection of devices that the RPM provider allows. This inclusive, device-agnostic approach allows patients to use devices that are easily available and comfortable with them to ultimately remove barriers related to device compatibility and engagement among patients.
Actionable data from these RPM devices and automation triggers help providers closely monitor and make more timely medical interventions. RPM technology supports patient safety and reduces the risk of complications, ultimately improving health outcomes.
CareXM’s RPM solutions prove the process of providing easy-to-use, device-agnostic platforms for patient care. By offering intelligent triage technology and EHR integration, CareXM allows patients and caregivers to navigate RPM systems effortlessly. CareXM’s RPM solutions demonstrate the effectiveness of device-agnostic approaches in promoting technological accessibility and patient engagement practices.
Case Study: Greene County & RPM Success
The application of CareXM’s RPM platform with Greene County Health Care shows the potential of proactive care and automated efficiency in modern healthcare.
Improved Outcomes–patients generated 14,177 alerts indicating potential health issues or deviations from the baseline readings. Remarkably, only 1% of the alerts required escalation to a healthcare provider, showcasing the efficiency of the automated triaging system in identifying critical cases.
Patient Engagement and Experience–the program had 99% adherence to treatment plans and lifestyle changes, and 90% of patients were willing to recommend it to others.
Automated Efficiency and Healthcare Workflow–targeted outreach increasingly engaged patients in their care plans, anticipating needs and identifying patient deterioration–enabling providers to intervene before conditions worsened.
With significant reductions in ER visits and hospitalizations, improved patient outcomes, and cost-effectiveness, CareXM is a transformative solution that enhances the healthcare landscape and offers quality care to all.
Need Engagement Solutions? Try CareXM’s Comprehensive RPM.
CareXM is the kind of experienced clinical partner you can count on to deliver the help you need to elevate your patient and caregiver experiences. Our mission is to help our partners effortlessly anticipate and respond to patient needs with triage technology backed by our on-demand triage team. Whether you need after-hours triage, our cost-saving hybrid triage solutions, or in-house triage call center infrastructure, we help you flex and extend your care so you reach patients in the moments they need help the most. From home health and hospice to health systems and more, CareXM will transform your patient approach to lower operating costs.
